Terms and condition
FmSweets Privacy Policy:
Effective Date: [October 12, 2025]
Your privacy is extremely important to us. This Privacy Policy explains how we (fmSweets) collects, uses, discloses, and protects your personal information when you use our website (https://www.fmsweets.in) and services.
1. What Information Do We Collect?
We collect various types of information to provide our services to you:
A. Personally Identifiable Information (PII)
This is information that can identify you:
Contact Information: Your name, email address, phone number.
Delivery Information: Your complete delivery address (street, city, pin code).
Account Information: Username and password (when you create an account with us).
B. Payment Information
We do not directly store your credit card or other payment details. All payments are processed through a secure third-party payment gateway. We only receive transaction details and payment confirmations.
C. Technical and Usage Data
Usage Information: How you use our website (e.g., order history, items/sweets viewed).
Technical Information: Your IP address, browser type, operating system, and the time you accessed our website.
Location Data: With your consent, we may collect location (GPS) information to locate the nearest delivery partner and sweet shop for you.
2. How Do We Use Your Information?
We use your information for the following purposes:
Service Provision: To process your orders, complete the delivery, and keep you informed about your order status.
Communication: To respond to your inquiries, provide customer support, and notify you about changes to our services.
Improvement: To analyze the operation of our website and improve our services, products, and user experience.
Marketing: Based on your consent or legitimate interest, to send you promotional materials, special offers, or information about new products.
Security and Legal Compliance: To prevent fraud, enforce our Terms of Service, and comply with legal obligations.
3. Sharing and Disclosure of Information
We may share your personal information in the following situations:
Delivery Partners/Couriers: To fulfill your order, we must share your name, address, and phone number with the delivery staff.
Payment Processors: To securely process payment transactions.
Service Providers: Companies that provide services on our behalf (e.g., web hosting, data analytics, marketing). These companies are only permitted to use your information according to our instructions.
Legal Requirements: If required by law or to respond to valid requests from government/regulatory authorities.
4. Handling Customer Data Since 1999
Sweets has been a part of your sweet moments since 1999. We have always strived to keep our customers' data secure.
Older Data: Customer data collected since 1999 is also securely maintained according to modern security standards. This data is primarily limited to your order history and contact information and is used only to provide better service (e.g., remembering your favourite items).
Data Migration: While migrating older data to new, secure cloud-based systems, we have ensured that the security or integrity of the data is not compromised.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to track website usage and personalize your experience. Cookies are small files stored on your device. You can reject cookies in your browser settings, although this may affect some functionality of our website.
6. Security Measures
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure servers.
7. Your Choices and Rights
You have certain rights regarding your personal information:
Access: You can request to know what personal information we hold about you.
Correction: You can ask us to update or correct your personal information.
Opt-out: You can 'unsubscribe' from marketing emails.
Deletion: You may request the deletion of your account and the removal of your personal information in certain circumstances.
8. Changes to the Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or via email. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
Email: fmsweets140@gmail.com
Phone: 9984783573
Address: patkhapur chauraha